Refund policy

Refund and Return Policy for TurboJet Oz™

At TurboJet Oz™, we stand behind the quality of our products and aim to provide you with a satisfactory shopping experience. Please familiarize yourself with our refund and return policy below:

60-Day Free Return Policy: We offer a hassle-free 60-day return window from the date of purchase. If, for any reason, you are not satisfied with your TurboJet, you can initiate a return within this timeframe. Conditions might apply.

Conditions for Returns:

• The item must be in its original packaging and in good condition.
• Proof of purchase, such as the order confirmation or receipt, is required.
• You might be eligible for a refund for a change of mind. However, you will be responsible for reshipping the product back to us and all associated costs. Once the product is inspected, we will initiate the refund process.
• Please contact our customer support team at customer_support@turbojetoz.com to initiate the return process.

Refund Process: Upon receiving and inspecting your returned item, we will process the refund to your original payment method. Please allow a reasonable time for the refund to reflect in your account.

Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is faulty or damaged.

Change of Mind: If you change your mind about your purchase, you can return the product within 60 days. The item must be in its original packaging and in good condition. Please note that you will be responsible for covering the return shipping costs. Once we receive the item, a refund will be processed for the product cost.

Faulty or Damaged Items: If you receive a faulty or damaged TurboJet, please contact our customer support team immediately. We will guide you through the necessary steps to provide you with a full refund or arrange for a free return.

Contact Us: If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us at customer_support@turbojetoz.com.

Thank you for choosing TurboJet Oz™. We appreciate your trust in our products and are committed to ensuring your satisfaction.